Jira Service Management

{"xsrfToken":"ee629a09-9850-437f-808d-aaefada3d6a9_0db521285379284420897eb38ddccd71087646fa_lout","branding":{"id":"1","key":"bbs","name":"BlockBank Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc6927","headerLinkHoverBGColor":"#cc6927","headerBadgeColor":"#cc6927"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1c08ac1b-8b63-42ac-8d3b-7ae374a32c1f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NmVkZjIzMC1iMDAyLTRjODctYWI0OC1iYjBiZjkzNzFlMjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjMDhhYzFiLThiNjMtNDJhYy04ZDNiLTdhZTM3NGEzMmMxZiI6WyJyZWFkIl19LCJleHAiOjE2NjA1NDc5NjYsIm5iZiI6MTY2MDU0NzM2Nn0.JGUnuqOsZ3ckoR-L-sTcFehnjSVclXzYYZ5m_nnWZBE&client=96edf230-b002-4c87-ab48-bb0bf9371e23&mode=fit","logoId":"1c08ac1b-8b63-42ac-8d3b-7ae374a32c1f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the BBANK Help Center","sharedPortalName":"BBANK Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the BBANK Help Center","sharedPortalName":"BBANK Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e07d00","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4f44d0bb-d840-4c27-8cc5-2ac38258e7e7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NmVkZjIzMC1iMDAyLTRjODctYWI0OC1iYjBiZjkzNzFlMjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRmNDRkMGJiLWQ4NDAtNGMyNy04Y2M1LTJhYzM4MjU4ZTdlNyI6WyJyZWFkIl19LCJleHAiOjE2NjA1NDc5NjYsIm5iZiI6MTY2MDU0NzM2Nn0.yQAEnVQ6mqFK-BzMJCb_TUI8eHzJax-eakYyCDnYCPE&client=96edf230-b002-4c87-ab48-bb0bf9371e23&height=300&mode=fit","bannerMediaApiFileId":"4f44d0bb-d840-4c27-8cc5-2ac38258e7e7","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"bbs","projectId":10006,"serviceDeskId":1,"name":"BlockBank Support","description":"Welcome! You can raise a request for BlockBank Support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"44","name":"Ambassador issue","descriptionHtml":"","callToAction":"Ambassador issue","introHtml":"Having trouble with the Ambassador Program? We'll help you out.","icon":10493,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[5],"key":""},{"id":"45","name":"Settings issue ","descriptionHtml":"","callToAction":"Settings issue ","introHtml":"Having trouble with settings? We'll help you out.","icon":10469,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[4,1,3,5],"key":""},{"id":"46","name":"Sign in/Sign up issue","descriptionHtml":"","callToAction":"Sign in/Sign up issue","introHtml":"Having trouble with sign in/sign up? We'll help you out.","icon":10512,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[4,1,5],"key":""},{"id":"12","name":"Report a system issue ","descriptionHtml":"","callToAction":"Report a system issue ","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4,1,5],"key":""},{"id":"47","name":"Change password/Recover account","descriptionHtml":"","callToAction":"Change password/Recover account","introHtml":"Having trouble with your account? We'll help you out.","icon":10513,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[4,1,5],"key":""},{"id":"38","name":"DeFI Wallet Issue","descriptionHtml":"","callToAction":"DeFI Wallet Issue","introHtml":"Having trouble with DeFI Wallet? We'll help you out.","icon":10467,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[4],"key":""},{"id":"2","name":"Fix an account issue","descriptionHtml":"","callToAction":"Fix an account issue","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"49","name":"KYC Form Issue","descriptionHtml":"","callToAction":"KYC Form Issue","introHtml":"","icon":10493,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[4,1],"key":""},{"id":"15","name":"Investigate an issue","descriptionHtml":"","callToAction":"Investigate an issue","introHtml":"Create an issue to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10541,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"39","name":"Card Payment issue","descriptionHtml":"","callToAction":"Card Payment issue","introHtml":"Having trouble with card paying? We'll help you out.","icon":10550,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"37","name":"CeFi Wallet issue","descriptionHtml":"","callToAction":"CeFi Wallet issue","introHtml":"Having trouble with CeFI Wallet? We'll help you out.","icon":10471,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[4],"key":""},{"id":"34","name":"Claim issue","descriptionHtml":"","callToAction":"Claim issue","introHtml":"Having trouble claiming awards? We'll help you out.","icon":10550,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2],"key":""},{"id":"41","name":"Notification issue","descriptionHtml":"","callToAction":"Notification issue","introHtml":"Having trouble with notification? We'll help you out.","icon":10527,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[4],"key":""},{"id":"36","name":"Something wrong with wallet connection","descriptionHtml":"","callToAction":"Something wrong with wallet connection","introHtml":"Having trouble with wallet connection? We'll help you out.","icon":10469,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[2],"key":""},{"id":"35","name":"Issue with rewards","descriptionHtml":"","callToAction":"Issue with rewards","introHtml":"Awards are not displayed? We will help you!","icon":10550,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2],"key":""},{"id":"40","name":"Something wrong with my portfilio","descriptionHtml":"","callToAction":"Something wrong with my portfilio","introHtml":"Having trouble with portfolio? We'll help you out.","icon":10506,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[4],"key":""},{"id":"42","name":"General issue","descriptionHtml":"","callToAction":"General issue","introHtml":"Having trouble with something? We'll help you out.","icon":10470,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[4,1,3,5,2],"key":""},{"id":"43","name":"UI/UX issue","descriptionHtml":"","callToAction":"UI/UX issue","introHtml":"If you have something to suggest please do it!","icon":10470,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10519,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10526,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[4,1,5],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"8","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10547,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"11","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10534,"iconUrl":"https://blockbankjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":2,"name":"BlockBank Staking"},{"id":3,"name":"BlockBank Robo-Advisor"},{"id":4,"name":"BlockBank Mobile Application"},{"id":5,"name":"BlockBank Website"}],"orderMapping":{"5":[47,46,45,44,43,12,42,6],"4":[49,47,46,45,42,41,40,39,38,37,12,6],"1":[49,47,46,45,6,12,15,42],"3":[45,42],"2":[36,35,34,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"843c87ef-e1a7-32b0-8e9d-dece1e9ace17","appLinkName":"System Confluence","appLinkUrl":"https://blockbank.atlassian.net/wiki","spaceKey":"BBS","spaceName":"BlockBank Support","spaceUrl":"https://blockbank.atlassian.net/wiki/spaces/BBS","isServer":false},"labels":[],"projectKey":"BBS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BBS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"BBANK Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://blockbankjira.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}